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  1. Sail Past Call Sentries By Volunteering Information by Dr. Gary S. Goodman
    You need passswords to get by call sentries, says telemarketing expert, sales, service, and success coach, and President of Customersatisfaction.com, Dr. Gary S. Goodman. The secret, says this popular keynote speaker and radio and TV expert commentator, is to volunteer information before doing anything else, to show you deserve admittance.

  2. The Key To Profitable Telemarketing by Joe Love
    Telemarketing is the most misunderstood and misused form of marketing, which is in part why there is so much negativity regarding it and why we have a national "do not call list." But if used correctly telemarketing is one of the most powerful things you can use to increase sales and build customer relationships.

  3. Handling "I'm Not Interested" by Will Turner
    Have you ever called someone to schedule an appointment and their immediate response was "I'm not interested"? You may have used it yourself when you got that pesky call that interrupted your dinner. But why are people using it with you when you call to schedule an appointment? And what can you do about it?