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Contacting and Messaging Members
 
The following section contains answers to Frequently Asked Questions related to contacting and messaging other members on meraSathi.com
 
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Questions on Contacting And Messaging Other Members

How do I initiate a contact with other members on meraSathi.com?
Contacting other members on meraSathi.comis completly FREE and easy!
  • Login to your account.
  • Search for other members.
  • On any profile that you like, click on 'Contact Partner Now' button next to the photograph. Type in your personalized text, click on 'Contact Partner Now' and send it FREE!
  • An email will be sent to the member you contacted along with your personalized text.
  • Please note that using offensive or un-acceptable language in your messages will result in complete removal of your membership along with other actions will be taken( as listed in terms and conditions )

Is it FREE to contact other members?
Yes, its completly FREE to send personalized messages on meraSathi.com. There are no hidden charges or conditions.
Start Searching and contact members now!

How do I Accept or Decline a member that has contacted me?
  • Login to your account.
  • Under 'My Profile and Account', click on View My Profile Summary
  • Under the section 'Your profile statistics', click on Members who contacted me
  • Click on the profile Id of the person you want to accept or decline. On the profile detail of the member, you will see options to either 'Accepting' the member or 'Declining' the member. Click on whichever your action is and you are done!

How do I Accept a member that I intially declined?
You can accept a member even though you initially declined the member. Its simple!
  • Login to your account.
  • Under 'My Matches' section, select Members who I Rejected
  • On the screen that comes up, you can use the 'Accept' button provided to accept the member.
  • Please note that as soon as you accept the member, the member will be able to send messages to you again.

How do I Decline a member that I accepted?
You can reject a member even though you initially accepted the member. Its simple!
  • Login to your account.
  • Under 'My Matches' section, select Members who I Accepted
  • On the screen that comes up, you can use the 'Reject' button provided to Reject the member.
  • Please note that as soon as you reject the member, the member will no longer be able to send messages(You have to accept the member again for them to send messages).

How do I filter or prevent certain 'type' of people from contacting me?
meraSathi.comprovides a 'Contact Filter' to filter out certain type of profiles from contacting you.
Members whose matrimonial profile does not satify this filter will not be able to contact you or send messages. You can use this option if you are receiving too many un-wanted messages from members.

But please make sure you define your filter properly or you will not receive messages from anyone. Improper usage can prevent you from receiving messages from all members.
To set up your filter click on: Set up contact filter

How can I send personalized messages to other members on meraSathi.com?
Its easy to send personalized messages and its completly FREE!
All you have to do is:
  • Login to your account.
  • Search for profiles.
  • If you see someone you like, on their profile detail, click on 'Contact Now' button, type in your personalized text and click on 'Contact Now' button.
  • Your personalized message will be emailed to the member using our messaging system.
  • You can also send personalized messages to 'Accepted' members using your 'Communication' center.

Can I send personalized messages to any member on meraSathi.comor only to certain members? How does this work?
If you have never contacted the member before, you can establish an 'Intial contact' with the member with a personalized message.
Thereafter, to contact the same member again, the member you contacted MUST accept your initial contact. If the other member decides to 'Decline' you, you will not be able to send messages to this person again.

To check the members who have Accepted you, you can use: Members who Accepted Me. You can send personalized messages to any member in this list. To send messages, visit your communication center at Communication Center and then click on Compose Message to compose a personalized message.
Please note that if the other member has declined you, you will no longer be able to communicate or send messages to them.

Is there any charge for sending personalized messages on meraSathi.comor is it FREE?
No, there is absolutely NO CHARGE in sending personalized messages to other members on our site! Its completly FREE

Can I respond to any message that I receive from other members on meraSathi.com? Is there a charge or is it FREE?
Yes, you can respond to any message that you receive for FREE!
You can also send personalized response messages for FREE. There is absolutely NO charge!

Can I start sending personalized messages to other members directly?
You can send a personalized message when you are making the first initial contact.
Thereafter, you can send messages to the person who you made initial contact ONLY if he/she has accepted your initial contact.
You can always respond to messages initiated by others.

What is the meraSathi.commessaging system?
The meraSathi.com messaging system was developed to facilitate our members to communicate with each other. This system helps and co-ordinates messages from one member to another, forwards messages to their personal email address, stores them in the member 'Communication Center' for future reference.

How do I know if a member has sent me any message?
We forward all messages from other members to you to your personal email address. In addition, the message is also stored in your InBox on our site.
To check if you have any messages, as soon as you Login, click on My Profile Summary.
Under the section labelled 'Your messages summary', your total message count and unread message count will be displayed.
You can also use your communication center to check the same. Click on My Communication Center. The section labelled 'My Message Summary' will provide various details about your messages.

If someone has sent me a message, where is it stored on meraSathi.com?
The message is also stored in your InBox on our site.
In addition, we forward all messages from other members to you to your personal email address.

How do I respond to a message that I received?
  • Login to your account.
  • Go to your InBox using: My InBox
  • All messages that you received from other members are located here. Locate the right message that you want to respond and click on the 'Reply' button.
  • Further instructions are provided on the screen for you.

How do I delete a message that I received?
  • Login to your account.
  • Go to your InBox using: My InBox
  • All messages that you received from other members are located here. Locate the right message that you want to delete and click on the 'Delete' button.

What is the 'Message Draft' feature on meraSathi.com? How does it work?
Message/Letter Draft feature is provided for you to save messages that you want to save, but do not want to send them yet.
To use draft messages, when you compose a message to someone, we provide a list of all the draft messages that you saved earlier.
If you select any draft message in the list, the message you are composing will be automatically filled by the text saved in the draft so that you do not have to re-type the information.
You can always over-ride the text in your message even if you selected a draft message to pre-fill the message for you.

To create draft messages now, click on My Message/Letter Drafts

Can I save a message so that I can send it later?
Yes you can. You can save messages that you want to send later using our Message/Letter Draft feature.
Refer to Help on Message/Letter Drafts for further information.

I want to contact a member that has declined me. Can the customer support team of meraSathi.comhelp me contact this person?
meraSathi.comwill never contact another member directly on someone else's behalf.
This violates the privacy of our members. If you are rejected by any member, the only other way for you to contact this member is if the member re-accepts you again.

Can I make an initial contact from the 'Compose Message' link under the 'Communicate' section?
No you cannot make an 'Initial Contact' from your 'Communicate' section using the 'Compose Message' feature.
You can compose and create a new message only to those members who have accepted your initial contact or to those members that you have accepted their initial contact.
Use the search option to search for members to make an initial contact.

What can I do if a member has not responded to my initial contact? Can I contact the member again?
You are allowed to send a reminder to the member after 1days. You will not be allowed to contact the member again before this period.

What are the different contact statuses I see on some of the pages? What do these mean?
There are 4 types of contact status:
  • Open:The partner is yet to make any decision on the initial contact that you sent
  • Accepted:The partner has accepted the initial contact that you made. After this, you can send any number of personlized messages to this member.
  • Rejected:The partner has rejected your initial contact that you made. No further communication with this member is possible after this point.
  • No Contact established yet:No initial contact has been established between you and this member.

Can I Reply/Reject/Accept messages from other members using my personal email address?
No, you cannot accept/reject or reply to messages directly from your personal email address.

meraSathi.com  developed and uses a propritary messaging system that relays contacts and messages between members without actually disclosing the members personal email address(for privacy purposes).
However, if you want to, you can share your personal email address information(we do not recommend you do this for security and privacy concerns) with the other member(after initial contact has been accepted) and there after send emails directly to the other member(provided that they gave you their email address).
 
 
 
 
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