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 Merasathi helps you connect with the people in your life. - Help
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Technical Issues/Errors Encountered related help
The following section contains answers to Frequently Asked Questions related to technial issues and errors encountered.
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What are browser cookies? Do I need to enable them?
  I read the help, but still cannot find the answer to my questions.

In this case, please Contact Customer Support, explaining clearly the question/problem and someone will get back to you soon.
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What should I do if I receive a system error that prevents me from using a page on  Matrimonials?
Although we take every care to prevent any system errors and do thorough testing of our services, you may sometimes encounter unexpected system errors.
If you experience this, please write to our customer support using Contact Customer Support with the following details:
  • The page you were trying to access
  • The action you were performing when you experienced the error. For example, saving your profile etc.
  • The date and time of the error.
  • Cut and paste the detailed error message that was reported by our system. This will help our customer support to debug the problem so that it will be fixed as soon as possible.

What are browser cookies? Do I need to enable them? 
A cookie is a piece of information sent by a Web server to a user's browser. (A Web server is the computer that "hosts" a Web site, and responds to requests from a user's browser.) Cookies may include information such as login or registration identification, user preferences, online "shopping cart" information, etc. The browser saves the information, and sends it back to the Web server whenever the browser returns to the Web site. The Web server may use the cookie to customize the display it sends to the user, or it may keep track of the different pages within the site that the user accesses. Browsers may be configured to alert the user when a cookie is being sent, or to refuse to accept cookies. Some sites, however, cannot be accessed unless the browser accepts cookies. u ses cookies throught our system to deliver our services and enhance user experience and interaction.

Please note we do not use cookies to collect any kind of private information from the user. Also, we will not be able to access any cookie on your system that is NOT sent by our site.

I have updated my profile and also other parts of my profile. But I still see old content on my browser. Why is that and what should I do?
This could happen due to your internet browser 'Caching' information on your PC. The browser you are using may be displaying old stale information and is not refreshing the content.
If you use Microsoft Internet Explorer, please do the following to fix this:
  • Click on the Tools menu of your browser
  • Choose 'Internet Options' option.
  • Press the 'Delete Files' button.
  • Make sure the 'Delete All Offline content' checkbox is selected when you do the above.
  • Click the 'Ok' button and return to our site.
  • Refresh the page using the 'Refresh' button of your internet browser.
If you use Netscape Navigator, please do the following:
  • Click on 'Edit' on the navigator menu.
  • Select 'Preferences' from the drop down list.
  • Expand the 'Advanced' option. In the list that follows, click on 'Cache'
  • Click on 'Clear Memory Cache' button. Click Ok.
  • Click the 'Clear Disk Cache' button and then click the OK button.
  • Click Ok to return to our site.
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